KeyDispatchers Privacy Policy
Last Updated: January 29, 2026
This Privacy Policy (“Policy”) explains how IM Zurabi Mushkudiani, doing business as KeyDispatchers (“KeyDispatchers,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects information in connection with:
our call center and dispatch Services for locksmith businesses in the United States; and
our websites, forms, and online portals that link to this Policy (collectively, the “Services”).
If you do not agree with this Policy, you should not use the Services or provide us with your information.
1. Who We Are and How to Contact Us
Legal entity: IM Zurabi Mushkudiani (KeyDispatchers).
Registered address: Rustaveli Street 21, Tbilisi, Georgia.
Primary contact email for privacy inquiries: zack.mayer@keydispatchers.com.
You may contact us regarding this Policy, our data practices, or your rights using the email above.
2. Information We Collect
We collect information in three main ways: directly from you, automatically through use of the Services, and from third parties.
2.1 Information You or Your Business Provide
From Clients (locksmith and related businesses):
Business contact details (name, email, phone number, mailing address).
Account registration information (login, credentials, role, preferences).
Service configuration and Client Materials (scripts, service areas, pricing guidance, technician details, escalation contacts, policies).
Billing and payment‑related information (invoices, payment status, limited payment details; full card data normally handled by payment processors).
From End Customers (your callers and contacts), when we handle your lines on your behalf:
Contact details (name, phone number, email, address).
Service request details (locksmith issue, location, time, notes, scheduling preferences).
Information shared during calls, messages, or forms (including complaints and feedback).
2.2 Call Recordings and Communications
We record calls by default when handling communications for our Clients, for quality assurance, training, operational, and dispute‑resolution purposes.
Call recordings and related metadata (such as timestamps, duration, and phone numbers) become part of the Service Data we process for Clients.
2.3 Automatically Collected Information (Cookies and Similar Technologies)
When you visit our website or portals, we and our third‑party providers may automatically collect:
Device and browser information (IP address, operating system, browser type, language, device identifiers).
Usage data (pages visited, referring/exit pages, time on site, clickstream, error logs).
Cookie and tracking information via cookies, web beacons, pixels, and similar technologies.
We may use a cookie manager or consent tool to help you control certain cookie settings and to manage preferences where required by law.
2.4 Information from Third Parties
We may receive information about Clients or End Customers from:
CRM, dispatch, and booking tools you connect to our Services.
Telecom providers and VoIP carriers.
Payment processors and invoicing platforms.
3. How We Use Information
We use information for the following purposes:
Service Delivery: To provide call answering, intake, dispatching, scheduling, and related Services to our Clients.
Client Management: To create and manage Client accounts, configure scripts and workflows, and communicate with Clients about their accounts.
End Customer Support: To answer calls, log leads, schedule jobs, perform follow‑ups, and share information with our Clients as instructed.
Billing and Collections: To generate invoices, process payments via our processors, manage trials, and handle billing inquiries.
Quality and Training: To monitor and improve service quality, train staff, and resolve disputes, including through review of call recordings.
Security and Fraud Prevention: To protect the Services, prevent abuse or fraud, and detect, investigate, or prevent security incidents.
Analytics and Improvements: To analyze usage, develop new features, optimize workflows, and improve our website and Services.
Legal and Compliance: To comply with applicable laws, enforce our Terms of Service, and respond to legal requests or governmental inquiries.
We rely on different legal bases depending on jurisdiction (for example, performance of a contract, legitimate interests, and compliance with legal obligations).
4. Cookies and Similar Technologies
We and our third‑party service providers use cookies and similar technologies to:
Operate and secure the website.
Remember preferences and account settings.
Measure traffic and performance.
Support marketing or analytics (where permitted).
You may:
Use your browser settings to block or delete cookies; and/or
Use our cookie manager (if available) to control certain categories of cookies.
If you disable some cookies, parts of the website or portal may not function properly.
5. How We Share Information
We do not sell personal information in the traditional sense, but we may share information as described below.
5.1 With Clients (Business Customers)
When we handle communications on behalf of a Client, we share with that Client:
End Customer details, job notes, and lead information.
Relevant call data and, where agreed, access to call recordings.
The Client is responsible for its own use of the information we provide to it.
5.2 Service Providers and Vendors
We use trusted third‑party companies to help us operate and deliver the Services, such as:
Telecom and VoIP carriers.
CRM, dispatch, and ticketing platforms.
Payment processors and billing tools.
Cloud hosting, storage, and analytics providers.
These providers may access information only as needed to perform services for us and are generally bound by contractual confidentiality and data‑protection obligations.
5.3 Business Transfers
If we undergo a business transaction (such as a merger, acquisition, or sale of assets), information may be transferred as part of that transaction.
5.4 Legal, Protection, and Safety
We may disclose information when we believe in good faith that it is reasonably necessary to:
Comply with applicable laws, regulations, or legal processes.
Respond to valid requests from law enforcement or government authorities.
Protect the rights, property, security, or safety of KeyDispatchers, our Clients, End Customers, or the public.
Enforce our contracts, including our Terms of Service, and pursue available remedies.
6. International Data Transfers
KeyDispatchers is based in Tbilisi, Georgia, and our systems and service providers may be located in multiple countries.
By using the Services or providing information, you understand that your information may be transferred to, stored in, and processed in Georgia and other jurisdictions that may have different data‑protection laws than your home country.
Where required by law, we take steps to ensure an adequate level of protection for such transfers (for example, through contractual protections).
7. Data Retention
We retain information for as long as necessary to:
Provide the Services and maintain our relationship with Clients.
Comply with legal, tax, and accounting obligations.
Resolve disputes and enforce agreements.
Call recordings and operational logs may be retained for a reasonable period for quality assurance, compliance, and dispute‑resolution purposes, unless a different retention period is agreed in writing with a Client or required by law.
8. Security
We use reasonable administrative, technical, and organizational safeguards to protect information within our control from unauthorized access, loss, misuse, or alteration.
However, no system or transmission can be guaranteed to be completely secure, and you use the Services at your own risk.
Clients are responsible for safeguarding passwords, access credentials, and integrations they configure with our Services.
9. Clients’ Responsibilities as Controllers
When we process End Customer information on behalf of a Client, the Client is generally the “controller” (or equivalent term under applicable law) of that data, and we act as a “processor” or “service provider.”
Clients are responsible for:
Providing End Customers with any required privacy notices and disclosures.
Obtaining necessary consents (including for call recording, outbound communications, and marketing).
Maintaining accurate and lawful contact lists.
Responding to End Customer requests to exercise privacy rights, except to the extent we are required to assist under applicable law or our contracts.
We will reasonably assist Clients in meeting their privacy obligations where required by law and by our agreement with the Client.
10. Your Rights and Choices
Your rights will depend on where you reside and which privacy laws apply.
Subject to those laws, you may have rights to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
If you are an End Customer of one of our Clients, you should usually direct your privacy requests to that Client, as they are typically the data controller for your information.
You may also contact us, and we will reasonably assist or direct you to the appropriate Client, as applicable.
To exercise your rights, contact us at zack.mayer@keydispatchers.com with a clear description of your request and sufficient information for us to verify your identity.
11. Children’s Privacy
Our Services are designed for businesses and are not intended for children under the age of 16 (or other age as defined by local law).
We do not knowingly collect personal information from children in this age range, and if we learn that we have, we will take reasonable steps to delete it.
12. Third‑Party Websites and Services
Our website or Services may contain links to third‑party websites, tools, or services that we do not operate or control.
This Policy does not apply to those third‑party properties, and we are not responsible for their content, privacy practices, or policies.
We encourage you to review the privacy policies of any third‑party sites or services you visit or integrate.
13. Changes to This Privacy Policy
We may update or modify this Policy from time to time.
If we make material changes, we will provide notice by updating the “Last Updated” date at the top of this Policy and, where appropriate, through additional notice (such as email or a prominent notice on our website or portals).
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Policy.
