1. Eligibility and Business Use
The Services are available solely to business customers within the United States, such as locksmith companies, and are not intended for personal or consumer use. By engaging our Services, you confirm that your business is duly licensed and compliant with applicable laws in all jurisdictions in which it operates.
2. Definitions
End Customer: Any caller, texter, or person contacting your business lines.
Order Form / Order: The selection of plan, pricing, and any special terms displayed at checkout or in a signed statement of work.
Client Materials: Scripts, pricing instructions, policies, or service details provided by the Client for use in performing Services.
Third-Party Services: External software, telecommunication networks, CRMs, payment processors, or other tools integrated into the Services.
3. Scope of Services
3.1 Services Provided:
Subject to your Order, we may perform:
24/7 or scheduled live call answering;
Customer lead intake and qualification;
Dispatching and job scheduling;
Follow-up or clarification calls;
CRM updates and operational reporting.
3.2 Limitations:
We do not perform locksmith work, guarantee job results, handle emergency 911 routing, or provide legal, tax, or regulatory advice. Unless otherwise stated, these Terms are non-exclusive.
4. Client Responsibilities
You are solely responsible for:
Maintaining proper licensing and compliance for all locksmith and related operations;
Supplying accurate and current Client Materials (service areas, pricing, technician lists, escalation procedures, refund policies, etc.);
Ensuring lawful call handling, consent, and notice practices, including recording disclosures where required;
Keeping instructions clear regarding booking, escalation, and payment procedures.
Failure to provide accurate information may affect Service quality, for which the Company bears no liability.
5. Relationship of the Parties
The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
6. Communications and Acceptable Use
You agree to use the Services solely for lawful business purposes related to your locksmith operations. You may not use the Services to misrepresent your licensing or business details, conduct fraud, harass, or violate any applicable privacy or consumer protection laws.
The Company may suspend Services if use presents legal, reputational, or operational risks.
7. Call Recording, Monitoring, and Consent
7.1 Recording Policy:
All calls handled by KeyDispatchers are recorded by default for quality assurance, compliance, and dispute resolution.
7.2 Client Responsibility:
Certain U.S. states require all-party consent to record calls. You are responsible for ensuring that any required disclosures are contained in your call flows or greetings. The Company may implement a standard disclosure phrase at your direction but does not assume liability for compliance with state recording laws.
8. Outbound Call Limitations
Outbound calls are limited strictly to job-related follow‑ups, confirmations, or clarifications. Cold calling or telemarketing services are not provided. You remain responsible for compliance with the Telephone Consumer Protection Act (TCPA) and all related laws.
9. Third‑Party Services and Integrations
The Services may rely on or integrate with Third‑Party Services (including CRMs, VoIP, and payment tools). The Company does not control or warrant those third‑party platforms and is not liable for their outages or data handling. You must provide all necessary access or credentials and represent that you have authority to do so.
10. Data, Privacy, and Security
10.1 Data Processing: The Company may process End Customer data, call recordings, and related metadata (“Service Data”) solely to perform Services.
10.2 International Processing: Service Data may be accessed in Georgia and other countries where our vendors operate.
10.3 Security: The Company applies reasonable technical and organizational safeguards but cannot guarantee absolute security.
10.4 Payment Data: Unless otherwise agreed, the Company does not store full card details; all payment handling must follow PCI DSS requirements.
10.5 Retention: Service Data may be retained for operational, compliance, or dispute purposes for a reasonable period.
11. Fees, Billing, and Taxes
11.1 Pricing: Fees are charged per agent hour as stated in your Order.
11.2 Trial: A three (3)‑day trial period begins upon activation, unless otherwise stated.
11.3 Billing: Services are billed weekly in advance. Payment authorizes the Company (and its payment processor) to charge you accordingly.
11.4 No Refunds: Fees are non‑refundable once a service week begins.
11.5 Late Payments: Overdue accounts may result in service suspension until payment is received.
11.6 Taxes: Client is responsible for all applicable taxes except those based on our income.
12. Term and Cancellation
These Terms remain effective from the Effective Date until canceled.
You may request cancellation or pause by emailing support@keydispatchers.com or notifying your account manager.
Cancellation becomes effective at the end of the current billing cycle.
Upon cancellation, all active access and integrations may be disabled, and outstanding fees remain payable.
13. Chargebacks
You agree to contact the Company in good faith before initiating any payment dispute. The Company may provide documentation or call records to contest unlawful or unfounded chargebacks.
14. Service Levels and Downtime
While the Company aims for high reliability, no Service Level Agreement applies unless expressly stated in writing. Telecom, power, or third‑party outages are outside our control.
15. Confidentiality
Each party agrees to protect the other’s confidential information using reasonable care and to use such information solely to perform under these Terms. Exceptions include publicly available or independently developed information.
16. Intellectual Property
The Client retains ownership of its Client Materials but grants the Company a limited license to use them solely for providing the Services.
The Company retains ownership of all proprietary tools, scripts, and operational materials created or used in delivering the Services.
17. Disclaimers
All Services are provided “as is” and “as available.” The Company expressly disclaims any warranties of merchantability, fitness for a particular purpose, or non‑infringement. No guarantee is made regarding call volume, lead conversion, or revenue performance.
18. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data. The Company’s total aggregate liability for all claims in any twelve‑month period shall not exceed the total fees paid by the Client during that same period.
19. Client Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company and its representatives from any claims, liabilities, losses, or expenses arising out of Client’s business operations, use of the Services, or non‑compliance with applicable laws, including but not limited to telemarketing, recording, or consumer protection regulations.
20. Force Majeure
Neither party shall be liable for delays or failure to perform resulting from causes beyond reasonable control, including but not limited to acts of nature, telecommunications failures, or governmental actions.
21. Non‑Solicitation
During the term of Services and for twelve (12) months thereafter, the Client shall not directly solicit or hire any dispatcher or agent assigned to its account without the Company’s prior written consent.
22. Notices
All notices must be in writing and sent to the addresses below:
Company: zack.mayer@keydispatchers.com, Rustaveli Street 21, Tbilisi, Georgia
Client: The email or physical address listed in your Order.
Email notices are considered delivered when sent, unless a bounce‑back indicates non‑delivery.
23. Modifications
The Company reserves the right to update or modify these Terms at any time. Material updates will be communicated via email or website notice. Continued use of the Services following notice constitutes acceptance of the updated Terms.
24. Governing Law and Jurisdiction
These Terms are governed by and construed under the laws of Georgia (country), without regard to conflict‑of‑law principles. All disputes shall be heard exclusively in the competent courts of Tbilisi, Georgia, and both parties consent to that jurisdiction.
25. Miscellaneous
These Terms, together with the applicable Order, constitute the entire agreement.
If any provision is held invalid, the remainder shall continue in full effect.
Neither failure to enforce any term nor delay shall constitute a waiver.
You may not assign or transfer these Terms without prior written consent.
KeyDispatchers — Terms of Service
Effective Date: January 1, 2026
Legal Entity: IM Zurabi Mushkudiani (“KeyDispatchers,” “Company,” “we,” “us,” or “our”)
Registered Address: Rustaveli Street 21, Tbilisi, Georgia
Contact Email: zack.mayer@keydispatchers.com
